Digital Experiences × Growth × AI

I build products

I'm Eric Lipsky, a growth leader with 10+ years building teams, experimentation cultures, and digital experiences at category-defining SaaS companies. Now leading web & digital at Harvey.ai, where AI is changing how legal work gets done.Founder of Plurigen.ai

HarveyFreshworksAirtableIntercomLendingClub
Eric Lipsky, Senior Director of Digital Experiences & Growth
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Combined company value

across portfolio

High-growth companies

Series B to NYSE

People hired & led

cross-functional teams

Experience

AdecadeofdigitalexperienceleadershipinSaaS

Harvey

Senior Director, Web & Digital

Jul 2026 - Present

San Francisco, CA

  • Own and lead the web & digital experience organization, setting strategy and roadmap for the marketing site and digital properties as Harvey scales its platform for the world's leading law firms and in-house teams.
  • Partner with executive stakeholders across Marketing, Product, and Design to build the digital foundation for enterprise demand generation and self-serve growth.
  • Institute AI-driven web workflows, experimentation, and Answer Engine Optimization to accelerate pipeline and elevate the brand experience at scale.

Freshworks

Senior Director of Digital Experiences

Apr 2024 - May 2026

San Mateo, CA

  • Led the restructuring of an inherited 45-person organization into a focused ~15-person team that has driven 8 consecutive quarters of productivity growth via AI workflows and deliberate prioritization.
  • Co-led a company-wide rebrand and full website redesign, increasing engagement and conversion across every major enterprise and self-serve touchpoint.
  • Transformed delivery from weeks-long cycles to days by building a cross-functional agentic workflow and a component system that enables org-wide self-service.
  • Supported mid-market and enterprise segments to outperform growth targets quarter-over-quarter, directly contributing to Freshworks reaching profitability.

Airtable

Head of Web Experiences & Strategy

Aug 2021 - Apr 2024

San Francisco, CA

  • Owned the multi-year vision and architecture for Airtable's website and top-of-funnel acquisition, delivering with accountability across a full brand and site revitalization.
  • Assembled and managed a 12-person cross-functional team of engineers, designers, PMs, and marketers that became one of the company's highest-performing organizations.
  • Drove high-velocity growth experimentation that enabled both product-led and sales-led motions, producing consistent conversion lifts and helping take Airtable upmarket.
  • Connected routinely with senior leadership and the executive team on direction and strategy, while cultivating a team culture built on curiosity and ambition.

Intercom (now Fin)

Senior Manager of Web & Growth

Jul 2019 - Aug 2021

San Francisco, CA

  • Evolved Intercom's web strategy and audience targeting from SMB to mid-market and enterprise, owning the website product and all growth acquisition efforts.
  • Served as the connective tissue between Product and Marketing, aligning both orgs around a unified top-of-funnel strategy and shared growth goals.
  • Led replatforming and migration efforts while building an experimentation program from scratch — running 40+ tests per quarter across the full visitor-to-customer funnel.
  • Fostered a culture of inclusivity and rigorous attention to solving complex problems, growing a cross-functional team of engineers, designers, and marketers.

LendingClub (now Happen Bank)

Product Manager, then Senior Product Manager

Apr 2016 - Jul 2019

San Francisco, CA

  • Took the company from 8th to 1st on "personal loans," generating 150k+ incremental customers per year.
  • Increased organic traffic 16% and organic revenue 4% through a ground-up website redesign.
  • Delivered a 3% lift in application creation by revamping the end-to-end application flow with a team of nine.

Earlier Career

TalkdeskMarketing & SEO Manager2015 - 2016
QuinStreetOnline Marketing Manager2013 - 2015

Education

UC DavisB.A. Communications, B.A. English

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Updated August 2026

Philosophy

Pixelsaremeanttobechanged

Make the Complex Simple

The best products solve hard problems while feeling effortless. Simplicity isn't where you start. It's what deep thinking produces.

People Are the Engine

Great digital experiences come from great teams. I invest in people who think independently, move fast, and care deeply about their craft.

Ship What Matters

Impact over output. The goal isn't to ship more. It's to ship the right things. Quality compounds over time. Volume rarely does.

Stay Curious, Go Deep

Rethink assumptions before jumping to solutions. Forward momentum matters, but only when you're solving the root, not the symptoms.

Live products

I love building.
Here's what I've shipped.

World Cup 2026 · playable demo

Footy26

Footy26 is a free bracket game for the 2026 World Cup. All 104 matches, private leagues with friends, and live leaderboards through the July 19 Final. I designed and shipped the whole thing solo: auth, realtime dashboard, payments, share cards, news aggregation, and an installable, 12-language web app (PWA). It stays live as a playable demo.

Watch the demo

footy26.com

Built with

Next.jsSupabaseStripeRealtimeInstallable PWA12 languages

Consulting

Growthconsulting&fractionalleadershipforB2BSaaSteams

I take on a limited number of advisory and consulting engagements each quarter. Every slot is currently filled — join a waitlist below and I'll reach out as one opens.

Fully booked — waitlist open for Q4 2026
01Waitlist

AI Innovation Overhaul

Audit your workflows, select the right AI tooling, and overhaul processes so your program scales without proportional headcount. Move from AI-curious to AI-native.

Teams ready to operationalize AI6-12 weeks
02Waitlist

Digital Experience & Growth Strategy

End-to-end strategy for your website as a growth engine. From audit and architecture through experimentation design, conversion optimization, and execution roadmap. Includes tooling selection, vendor evaluation, and team enablement.

Series A+ SaaS8-12 weeks
03Waitlist

Product-Led Execution

Bring lean product principles to your growth and digital programs. Ruthless prioritization, hypothesis-driven roadmaps, rapid iteration, and outcome-based measurement. The discipline of shipping with focus, not just strategy decks.

Teams stuck in roadmap sprawl6-10 weeks or ongoing
04Waitlist

Strategic Consulting & Fractional Leadership

Senior strategic consulting on an ongoing basis, from a monthly retainer to 2-3 days per week. I partner with executives on growth strategy, GTM planning, key initiatives, and operational decision-making.

Pre-IPO, public, or scaling teamsOngoing

All engagements begin with a 15-minute fit consultation. Further time is invoiced.

About

Mylifeoutsideofwork

Eric with his pug Rafa on a sunny day in the Bay Area

I'm a San Francisco-based product and growth leader, but the work is only part of the story. I'm multilingual, endlessly curious, and believe the best ideas come when you stay open. Whether that's exploring a new city, picking up a new book, or just slowing down to think.

Languages

EnglishNative
PortugueseNative
SpanishFluent
ItalianFluent
FrenchConversational

Travel

Italy is my favorite destination. The culture, food, and pace of life. Embodying the essence of "La dolce vita di far niente."

Sports

Soccer, tennis, basketball. I love competing and following the game. Playing or watching, I'm in.

Reading

Endlessly curious. Always reading something: product strategy, behavioral science, history, fiction, or whatever catches my eye.

Technology

Always building something. But I'm just as happy disconnecting and enjoying the slower moments in life.

Contact

Let's connect

Exploring a leadership role, advisory engagement, or partnership? Tell me what you're looking for.